After your purchase has been made you will receive a confirmation e-mail, but this doesn't mean that your order has been accepted yet. The order will be accepted and sent to you once your credit card and address details will be approved and verified
Cancellation is possible, for any reason, up to the moment your order has been processed by the store. After that, you cannot cancel your order, but you may return the item you purchased if you wish. If you need to cancel an order, please contact our Customer Service
Exirious keeps you constantly updated via e-mail on your order's status. You can keep track of it also through My Account, under the Orders section. To track your package, click on ‘Where is my order?' of the order you want to track (My Account-Orders)
We ship all over the world. Deliveries are made Monday to Saturday, between 9am and 7pm. Delivery takes place within 3- 10 working days for UNITED STATE, and within 10-40 working days for the rest of the world
Customers will be fully refunded the price of the order, excluding the shipping costs and any custom duties incurred. You may be able to recover custom duties for returned items by contacting your local customs bureau. You may want to hire a customs broker to claim back duties on returned products
Yes, making a return or exchange is easy. You have 14 working days from the delivery date to decide whether to keep your items. Simply request a returns from your ‘My account' page and then book a collection to send your item(s) back to us
Once your returned item is received and the boutique verifies that it complies with our returns policy, we will refund you through your original method of payment. Please note that payments can take up to several days to be processed, depending on your bank or payment providers
If a cancellation is made prior to order processing, and we have confirmed that your order has been cancelled by email, then we will fully refund you through your original payment method. Please note that payments can take up to several days to be processed, depending on your bank or payment providers
